Cuplio

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

This Privacy Policy explains how cuplioo.com (hereinafter referred to as "Cuplio", "we", "us", "platform" or "site") collects, uses, stores and protects your personal data, in accordance with applicable international law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

By accessing or using cuplioo.com, you agree to the practices described in this policy.

1. What data do we collect

1.1 Data provided directly by you:

Name or pseudonym, Email address, Encrypted password, Date of birth, gender, orientation, location, profile pictures, Profile content and interaction preferences, Messages and conversations with other users, Responses to surveys, feedback or reviews

1.2 Data collected automatically:

IP address, Device and browser type, Operating system information, Site activity (clicks, time spent, pages visited), Approximate location (derived from IP)

1.3 Data from third-party sources (with consent):

Data taken from connected accounts (e.g. Google, Apple, Facebook), Data from payment services (only transaction ID, we do NOT collect card numbers)

2. Purpose of data processing

We collect and process your personal data for the following legitimate purposes: Creating and managing your cuplioo account, Providing personalized features (matches, suggestions, etc.), Facilitating interaction with other users, Processing payments and managing subscriptions, Ensuring a safe environment (detecting abuse, fraud, fake accounts), Communicating administrative or marketing messages (only with consent), Improving the platform and user experience

3. Legal basis for processing

The processing of your data is based on the following legal grounds: Performance of a contract: to provide you with cuplioo services. Your consent: in cases such as receiving newsletters or connecting your account with social networks. Legitimate interest: for security, fraud prevention and service improvement. Legal obligations: in case we need to respond to legal requests, complaints or investigations.

4. Who we share your data with

Your personal data is NOT sold to third parties. We may only share it with: Service providers: (web hosting, online payments, anti-fraud services, data analysis), Legal authorities: only when required by law, court order or to protect our rights, Trusted third-party partners: with whom we collaborate to operate the platform, under strict confidentiality obligations

5. How long do we keep your data

Account data is kept as long as you have an active account on Cuplio. After deleting your account, your data is deleted or anonymized, except for those temporarily kept for: prevention of recurring fraud, tax or legal obligations, resolution of any disputes

6. Your rights

According to the GDPR, you have the following rights: Right of access – you can request what data we hold about you, Right to rectification – you can correct incorrect data, Right to erasure (right to be forgotten) – you can request the deletion of your account and data, Right to restriction of processing, Right to data portability, Right to object – you can object to certain processing, Right to withdraw consent – at any time, for activities based on consent. To exercise these rights, write to us at: support@cuplioo.com

7. International Data Transfers

As an international platform, your data may be processed and stored outside the European Union. In this case, we will ensure that any transfer is protected by: Standard Contractual Clauses approved by the European Commission, True protection mechanisms recognized by the GDPR

8. Data Security

We use advanced technical and organizational measures to protect your data against unauthorized access, loss, modification or disclosure. These include: Encryption of passwords and communications, Restricted access to databases, Continuous monitoring of the infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure. Use of the platform is at your own informed risk.

9. Minors Policy

cuplioo is not intended for persons under the age of 18. We do not knowingly collect data from minors. If we discover that an account belongs to a minor, we will delete it immediately.

10. Cookies and similar technologies

cuplioo uses cookies and similar tools to improve the user experience, analyze traffic and provide personalized features. For more details, see the Cookie Policy.

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you by email or through notifications on the site when the changes are significant. The date of the last update will be displayed below.

12. Company Information

The company that owns and operates this site is: Company Name: FLAVIALUS OFFICE SRL Fiscal Code: RO41575405 Registry No.: J22/2812/2019 EUID: ROONRC.J22/2812/2019 Address: Jud Iasi Str voinesti nr 46j Phone: 0040755216740

13. Contact

For any questions, complaints, requests regarding your rights as a user or concerns regarding the cuplioo.com Privacy Policy, please contact us using one of the following methods: 📧 Official customer support email: support@cuplioo.com 🌍 Official website: www.cuplioo.com. cuplioo is committed to responding to requests as soon as possible, but no later than 30 calendar days from the date of receipt of a valid request.

Last updated: July 17, 2025